Refund Policy

1. Eligibility for Refunds

Refunds may be issued when:

• A delivery was not completed due to an error on our part
• A service was significantly delayed beyond the agreed‑upon delivery window, and the delay was within our control
• A client was incorrectly billed or charged in error
• A duplicate payment was made

Refunds are evaluated on a case‑by‑case basis.

2. Non‑Refundable Situations

Refunds will not be issued when delays or service issues are caused by:

• Incorrect or incomplete pickup/delivery information provided by the client
• Improper packaging or labeling of materials
• Facility access restrictions or delays caused by the client or receiving party
• Weather, traffic, or other conditions outside our control
• Cancellations made after a driver has been dispatched (see Cancellation Policy)
• Deliveries involving regulated medical materials where service was performed but the outcome (e.g., specimen viability) was affected by factors outside our control

3. STAT & Urgent Deliveries

Due to the immediate allocation of resources:

• STAT deliveries are non‑refundable once dispatched
• Refunds for STAT services will only be considered if the failure was directly caused by a SiaToday Logistics operational error

🔹 4. How to Request a Refund

To request a refund, clients must submit:

• The delivery date
• Pickup and delivery locations
• Invoice or order number
• A brief description of the issue

Requests may be submitted via:

• Email: info@siatodaylogistics.com
• Client Portal: (if applicable)
• Phone: Contact our dispatch or billing team

🔹 5. Processing Time

Approved refunds will be processed within:

• 5–10 business days for credit card or electronic payments
• 10–15 business days for invoiced accounts

Refunds will be issued to the original payment method unless otherwise arranged.

🔹 6. Credits & Adjustments

In some cases, clients may choose to receive:

• A service credit applied to future deliveries
• An invoice adjustment for contracted or recurring services

Credits may be issued faster than monetary refunds.

🔹 7. Contracted Clients

For clients with service agreements:

• Refund terms may follow the contract’s specific provisions
• Retainer‑based services may be subject to separate refund or credit rules

8. Contact Us

For questions about this Refund Policy or to request assistance:

SiaToday Logistics Alton, IL / St. Louis Metro Area Email: info@siatodaylogistics.com Website: www.siatodaylogistics.com

Please refer to your contract or contact your account manager for details.

Refund requests must be submitted within 7 business days of the service date.

Completed deliveries are generally non‑refundable, as the service has been fulfilled.

---